Where Is My Order?

We understand the importance of a smooth order retrieval process for our valued customers. Here's a clear and concise conception of how you can find your order on our online shop:

Order Confirmation Email: Upon successfully placing an order, you will receive an order confirmation email. This email will contain essential details such as your order number, order summary, billing and shipping addresses, and a list of the products you've purchased.

It's always a good practice to keep your order confirmation email for reference. This email serves as a quick and reliable source of information about your order.

Login to Your Account: If you created an account during the checkout process, you can log in to your account on our website. Once logged in, navigate to the "Order History" section. Here, you will find a comprehensive list of all your previous orders, including order numbers, dates, and order details.

Track Order Status: For orders that have been shipped, you can track the delivery status using the tracking number provided in your order confirmation email. Your orders are dispatched based on the delivery time you selected during checkout.

  • EXPRESS SHIPPING UK - This is typically 1 - 3 business days
  • STANDART SHIPPING UK - This is typically 2 - 4 business days
  • INTERNATIONAL ECONOMY (STANDART) SHIPPING Within 7 -1 4 business days 
Often, our processing time is quicker than this. Please note that business days exclude weekends.

By following these steps, you can easily find and track your orders on our online shop, ensuring a seamless shopping experience.

If you encounter any difficulties, our customer support is here to provide the assistance you need. Your satisfaction is our priority, and we're committed to making your shopping journey hassle-free.

Do you offer international shipping? We do ship to the USA and EU at the moment. International buyers are responsible for any  customs fees and taxes.

Can't find my order: If you're unable to find your order by folowing steps above or have any queries, our dedicated customer support team is here to assist you. You can reach out via email, phone, or live chat. Our team will be glad to help you retrieve your order details.